Our aim is to keep the rules of shopping through 123Baltic as simple and as acceptable as possible, therefore our terms are very short, clear and customer friendly. Please note the bellow terms are applicable to all 123Baltic products respectively, unless it is clearly stated otherwise in our further written communication in connection with a certain purchase.

Individual Tours

General Cancellation Terms for individual travel are very user-friendly as shown here bellow.

Cancellation Terms for Individuals* (1-9 persons)
If the tour is cancelled 15 days before arrival No fee is applied
If the tour is cancelled 14-3 days before arrival Eur 50 handling fee
If the tour is cancelled 2 days before arrival 20% is charged
No-show 1-0 days before arrival 30% is charged

*Exceptions may occur though and those would be clearly communicated to you before you are requested to pay.
This could happen when a service requires full pre-payment, be it tickets to events, bus tickets, sometimes even a hotel room if booked at a promo price or during a season of highest demand.

Group Tours

Terms for groups are similar in most of the markets and are basically set to avoid fake and duplicate requests. Bellow here are our General Cancellation Terms.

Cancellation Terms for Groups* (10+ persons)
If the tour is cancelled 38 days before arrival No fee is applied
If the tour is cancelled 37-21 days before arrival 10% is charged
If the tour is cancelled 20-8 days before arrival 50% is charged
If the tour is cancelled 7 days before arrival or later 100% is charged

*More strict terms may apply to some certain periods and/or services and those would be clearly communicated before you are requested to pay for a tour in question.